Telemarketing Sales Rule

Did you know that there are rules telemarketers are required to follow?  Here are some Telemarketing Sales Rules and what restrictions are included with their telemarketing activity.

  • Telemarketers must receive express, informed, verifiable consent from the individual (on the phone) before submitting billing information for payment.  This authorization can be in the form of 1. written and signed authorization from the consumer, 2. audio-recorded verbal confirmation from the consumer, 3. clear, written confirmation of the transaction sent to the consumer via mail prior to billing the consumer’s account.
  • “The Federal Trade Commission (FTC) amended the Telemarketing Sales Rule (TSR) to give consumers a choice about whether they want to receive most telemarketing calls. As of October 1, 2003, it became illegal for most telemarketers or sellers to call a number listed on the National Do Not Call Registry.”  However, “the National Do Not Call Registry does not limit calls by political organizations, charities, or telephone surveyors.”
  • Telemarketers must explain any restrictions on purchase or use, total cost of the service or products being offered, and that a sale is final or nonrefundable before asking for payment.
  • Telemarketing calls can only be made between 8:00 a.m. and 9:00 p.m.
  • Telemarketers must identify the organization or sellers that they serve  and that the call is a sales call before making announcing their spiel.

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